SerenaMail is a joint Venture between Alinto Group and Pricewin Networks a Barcelona based Company.
Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France, Spain, and Switzerland.
Our DNA: Innovation and customers loyalty!
We are recognized as reliable and trustful Company by thousands of renowned and demanding customers.
Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.
We are recruiting a Service Manager for our Swiss-German customers.
You have a first experience (2 years) and an IT and Computer Science background. We offer a full-time permanent contract at Serenamail SL (Barcelona) or Cleanmail AG (Switzerland).
Mission & Role
SerenaMail is looking for a Service manager As service manager, you contribute toin the satisfaction of our Swiss-German speaking customers, you manage services set-up and upgrades, you take care of support issues.
- You contribute to in the satisfaction of our Swiss-German speaking customers
- You manage services set-up and upgrades
- You take care of support issues
- You manage customers’ requests (phone or e-mail), related to the solution, including e-mail tracking (log searches, e-mail routing analysis, etc.).
- You provide L1 and L2 support to our customers or partners in Swiss German and English.
- You keep track on customers’ requests in the ticketing system, taking care of the follow-up according to SLA.
SerenaMail will look for candidates with the following background:
- Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server.
- e-mail protocols, Internet services (DNS, security, routing).
- MySQL, SQL, Linux and command line.
- Language: Swiss-German and English are mandatory, French and Spanish are welcome.
- Good interpersonal, writing capabilities and analytical and diagnostic skills.
- Intellectual curiosity, especially with regards to the new technologies.
- Listener, motivated and autonomous.
Offices are located in a central location (Avda. Diagonal) close to public transportation. You will benefit from a nice working environment. SerenaMail combines the spirit of an innovative company and the possibility to rely on an European group with resources helping you to develop your business.
The international team (Barcelona, Lyon, Paris, Zurich and Madrid) will bring you the opportunities to enrich your skills and attract demanding customers. You will be supported by a highly passionate and expert team for managing the operations and the customer support.
Candidates can send their CV and motivation letter to email@example.com.