SerenaMail is a joint Venture between Alinto Group and Pricewin Networks a Barcelona based Company.
Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France, Spain, and Switzerland.
Our DNA: Innovation and customers loyalty!
We are recognized as reliable and trustful Company by thousands of renowned and demanding customers.
Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.
We are recruiting a Service Manager for our Swiss-German customers.
You have a first experience (2 years) and an IT and Computer Science background. We offer a full-time permanent contract at Serenamail SL (Barcelona) or Cleanmail AG (Switzerland).
Mission & Role
Reporting to the group COO based in Lyon (Fr).
- Main customers point of contact, you contribute to their satisfaction
- You are responsible for answering customers’ demands in priority
- You oversee support requests and services provisioning
- You provide L1 and L2 support to our customers or partners French and English
- You manage customers’ requests (phone or e-mail), related to the solution, including e-mail tracking (log searches, e-mail routing analysis, etc.)
- You keep track on customers’ requests in the ticketing system, taking care of the follow-up according to SLA
- You contribute to services and customer experience improvement, and satisfaction audits
- You perform software and validation tests
- You make customers documentation and activity reports
- You contribute to base of knowledge improvement.
- Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
e-mail protocols, Internet services (DNS, security, routing)
- MySQL, SQL, Linux and command line
- Language: fluent in French and professional English are mandatory, Spanish is also appreciated.
- You are a good teammate with communication and relational skills
- Good interpersonal, writing, analytical and diagnostic capabilities
- Intellectual curiosity, especially with regards to the new technologies
- Listener, motivated and autonomous.
Candidates can send their CV and motivation letter to firstname.lastname@example.org.