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Presentation

SerenaMail is a joint Venture between Alinto Group and Pricewin Networks a Barcelona based Company.

Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France, Spain, and Switzerland.

Our DNA: Innovation and customers loyalty!

We are recognized as reliable and trustful Company by thousands of renowned and demanding customers.

Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.

We are recruiting a Service Manager for our Swiss-German customers.

You have a first experience (2 years) and an IT and Computer Science background. We offer a full-time permanent contract at Serenamail SL (Barcelona) or Cleanmail AG (Switzerland).

 

Mission & Role

 

Reporting to the group COO based in Lyon (Fr).

  • Main customers point of contact, you contribute to their satisfaction
  • You are responsible for answering customers’ demands in priority
  • You oversee support requests and services provisioning
  • You provide L1 and L2 support to our customers or partners French and English
  • You manage customers’ requests (phone or e-mail), related to the solution, including e-mail tracking (log searches, e-mail routing analysis, etc.)
  • You keep track on customers’ requests in the ticketing system, taking care of the follow-up according to SLA
  • You contribute to services and customer experience improvement, and satisfaction audits
  • You perform software and validation tests
  • You make customers documentation and activity reports
  • You contribute to base of knowledge improvement. 

 

Skills

 

  • Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
    e-mail protocols, Internet services (DNS, security, routing)
  • MySQL, SQL, Linux and command line
  • Language: fluent in French and professional English are mandatory, Spanish is also appreciated.

 Personal Characteristics:

  • You are a good teammate with communication and relational skills
  • Good interpersonal, writing, analytical and diagnostic capabilities
  • Intellectual curiosity, especially with regards to the new technologies
  • Listener, motivated and autonomous.

Candidates can send their CV and motivation letter to jobs@alinto.eu.

Apply for the job

 

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